DealExtreme Help and Support

 DealExtreme Gadgets

Contact Us

Modified: 02/13/2012 04:05 AM by Tiffany - Categorized as: Support
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Have Order Questions?




Customer Service Express (click here) - staff responds within 24~48 hours (Monday to Friday) or 48~96 hours during new year season


Other useful links:
- Check out the FAQ - especially useful for first time customers




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How to claim IPR Infringement?

If you find any products sold in DealExtreme infringing your IPR, please complete the attached form and report us via email email we will investigate it upon receiving your feedback.

P.S: This email is for IPR Infringement issues only, you will get no reply if asking any other else questions.

Form For IPR Infringement

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Returning a Merchandise?

Not satisfied with a product or shipment?

You may return unused and unopened items to us postmarked within 30 calendar days of delivery*. In that case we will refund you the product price excluding all actual shipping fees already incurred. Actual shipping fees incurred are determined by the weight of each returned product and by the way it was sent (e.g. EMS, DHL, Regular/Registered Airmail, etc).

When returning products, it is recommended for customers to use a trackable method of shipment as DX cannot be responsible for items lost while in transit.

*Definition of delivery date: for EMS/DHL and some registered airmail packages, the delivery date is displayed on the courier's tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment.

Here is a quick checklist if you are returning unused and unopened products for refunding:

  1. The items must be unused and unopened.
  2. Contact us via this link, indicating you want to return a product: http://services.dealextreme.com/forms/OrderTracking.aspx
  3. A customer service staff will inform you the actual shipping costs incurred (the non-refundable portion).
  4. Proceed and send the returning items to the following address. Note that the returning package must be postmarked within 30 calendar days of delivery (*see above for definition of delivery date):

TO: DealExtreme
Room 225-226, Block B, Focal Industrial Centre
21 Man Lok street
Hung Hom, Kowloon
Hong Kong

When your items arrive at our return office, a staff will check the product and proceed with the refund (or store credit at your discretion). Please allow 2 to 4 weeks for processing after your item is delivered at the product return office.

Please do not request cancellation of an order by e-mail. Refunds are sent to your payment account with a PayPal refund transaction ID.

Is the product defective?

Please see the replacement policy and instructions instead. Once verified, DX will reimburse you to cover your return shipping costs.

For defective products, our customer care staffs may send you different return addresses that's geographically nearby to your country. Remember to follow instructions given for those cases.

If you are qualified for a credit on the return shipping postage, remember to carefully follow the RMA instructions and requirements. When in doubt, always contact us for clarifications.

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Need Live Help?

You may also reach us live by calling

(+86) 1371-4039-173
(+86) 1353-0080-484
(+86) 1371-4478-454
(+86) 1890-8321-690 (Available for Russian)
(+86) 1310-1311-314 (Available for German)


Our office hour is between 9am to 6pm HKT/GMT+8 (lunch break between 11:45AM and 1:15PM), Monday through Saturday except public and statutory holidays.

DX Local Time (HKT/GMT+8):

Return to DealExtreme Gadgets Homepage. Contents created by DX staff members: Copyright 2009 DealExtreme. Contents created by community members are owned by their respective authors.