Welcome to DX Help Center

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Modified: 02/28/2012 09:36 PM by Tiffany - Categorized as: FAQ, General Support, Order Processing, Support

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Welcome to DealExtreme

If this is the first time you come to our website, congratulations! You have chosen to start a wonderful journey to find out the coolest gadgets in the world.

DealExtreme.com, which was founded in 2006, has offered to sell 40000+ different gadgets of all types from the world's smallest bluetooth adaptor to big helicopters. DealExtreme has made every endeavor to find the most attractive and amazing products for its customers all over the world. Here at DealExtreme you will not feel that you are like a stranger but a most welcoming guest sitting with a collection of innovative products at unbelievable prices!

Okay, this is it. Start your journey right now!

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Beware of 3rd party sites

DealExtreme has been made aware that there exists 3rd party sites with "agents" impersonating DealExtreme customer service staffs by using the same names and showing DealExtreme staff logos and icons. THESE ARE IMITATIONS AND ARE NOT DEALEXTREME AGENTS.

DealExtreme official sites are under the web address (domain) *.DealExtreme.com. DealExtreme does not have control and is not responsible for sites falling outside of this official website domain. Specifically, DealExtreme does NOT run any chat room (i.e. IRC).

If you have questions regarding orders and services, you should always contact us directly by using Customer Service Express or Live Chat (a blue ONLINE logo appears when agents are available). For your protection, do NOT disclose any of your personal and/or order information to 3rd party sites.

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Start Here

There are many ways for you to quickly get help and find answers:

Check out the FAQ - especially useful for first time customers
Search this Site: - search for answers from 11 entries stored in this support knowledge base site
DX Public Forums - DX staffs and many experienced and helpful fellows are frequently there
DX Public Wiki - a wiki wiki knowledge base created for and maintained by DX customers
Customer Service Express (Contact Support) - Contact DX staffs by using Customer Service Express for a 24~48 hour response to your questions.

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Frequently Asked Questions (FAQ)

    
        
            
                Before Ordering

                   Does DealExtreme.com
                    match competitors pricing?

                   Is it safe
                    to shop on-line at DealExtreme.com?

                   What are the
                    available shipping methods?

                   How fast is EMS Express?

                   Do
                    you offer any shipping discount on multiple products purchased?

                   Is there
                    any discount for bulk/volume purchases?

                   Does
                    DealExtreme.com handle International orders?

                After Ordering

                   
                    My order is shipped, why isn't there any tracking information available for the
                    Registered Airmail/EMS package? 
                

                   What
                    is my order status? And how long will it take to process my order?

                   How do I cancel my order?

                   How
                    long does it take for back ordered items to get sent?

                   How
                    is the replacement policy? How do I get an Return Merchandise Authorization (RMAs)
                    from DealExtreme.com?

                   Can
                    I use the DealExtreme receipt, obtained from online tracking, for product warranties?

                   When will a replacement
                    be sent?

                   How are warranties handled?

                   Can I add an item to my
                    order?

                   If
                    I do not receive my order number, what should I do?

                   How to contact DealExtreme?

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Returning a Merchandise?

Not satisfied with a product or shipment? Send us a Support Ticket first. Upon receiving an authorization (RMA), proceed and send you package back to us at the following address:

Our postal mailing address is:

TO: DealExtreme
Room 225-226, Block B, Focal lndustrial Centre
21 Man Lok street
Hung Hom, Kowloon
Hong Kong

For defective products, our customer care staffs may send you different return addresses that's geographically nearby to your country. Remember to follow instructions given for those cases.

If you are qualified for a credit on the return shipping postage, remember to carefully follow the RMA instructions and requirements. When in doubt, always contact us for clarifications.

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Need to Contact Us?

You may always contact us via the easy to use Customer Service Express (faster response, more secure than traditional e-mail, and responses are stored online for viewing at anytime). Please do not send duplicate inquiries as it will only slow down your responses.

We will try to give you a reply within 24 to 48 hours during weekdays. Please allow some extra time for a reply if inquiry is sent via e-mail and during busy times. Please remember to check your SPAM/JUNK folders if a reply does not get to you after a long period of time.

Note: please send all inquiries via the tickets helpdesk as it is the only official channel for contacting DealExtreme.

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Need Live Help?

You may also reach us live by calling

(+86) 1325-1450-961
(+86) 1371-4478-454
(+86) 1371-4039-173
(+86) 1353-0080-484
(+86) 1890-8321-690 (Available for Russian)
(+86) 1310-1311-314 (Available for German)

Our office hour is between 9am to 6pm HKT/GMT+8 (lunch break between 11:45AM and 1:15PM), Monday through Saturday except public and statutory holidays.

To better serve you and lower your phone charge for calling us, we have just added some local phone numbers for the customer service. If you have any questions and your country is listed below, please try to call us through the below number and you will be charged for local calls only.

Language: English (only) at present
Available Time: 12am to 9pm (HKT), Monday to Friday.
Note: Please make sure to dial the Ext.number at the same time

+(1)207-7667843 Ext.850 Maine, United States
+(1)213-8396802 Ext.462 California, United States
+(1)305-3286092 Ext.345 Florida, United States

+(1)250-9848132 Ext.648 Victoria (250), Canada
+(1)647-7228842 Ext.354 Toronto (647), Canada
+(1)819-3030103 Ext.436 Gatineau, Canada

+(34)957-780992 Ext.794 Cordoba (957), Spain
+(34)911-883748 Ext.733 Madrid, Spain
+(34)971-576524 Ext.414 Mallorca (971), Spain

+(47)210-18989 Ext.956 Oslo, Norway
+(47)210-18989 Ext.958 Oslo, Norway

+(56)555-32508 Ext.366 Antofagasta (55), Chile
+(56)555-32508 Ext.358 Antofagasta (55), Chile

+(61)280-148270 Ext.293 Sydney, Australia
+(54)115-0314713 Ext.725 Buenos Aires, Argentina
+(43)720-880227 Ext.851 Vienna, Austria
+(32)280-81777 Ext.724 Brussels, Belgium
+(420)246-019961 Ext.694 Prague, Czech Republic
+(45)699-18437 Ext.812 Denmark, Denmark
+(358)942-599687 Ext.567 Helsinki, Finland
+(36)180-88228 Ext.796 Budapest, Hungary
+(972)488-47319 Ext.321 Haifa, Israel
+(31)208-080900 Ext.801 Amsterdam, Netherlands
+(51)170-85530 Ext.498 Lima, Peru
+(48)223-988226 Ext.282 Warsaw (22), Poland
+(46)852-503455 Ext.401 Stockholm, Sweden
+(41)435-005984 Ext.686 Zurich (43), Switzerland

+(7)812 3097563 St. Petersburg,Russia(Russian Available)^new!

If your orders were paid directly via Credit Card and you have questions regarding your orders, please contact us with the below numbers:

+(1)213-8396802 Ext.463 California, United States
+(1)647-7228842 Ext.362 Toronto (647), Canada
+(34)911-871504 Ext.567 Madrid, Spain
+(45)699-18437 Ext.877 Denmark, Denmark
+(61)280-148270 Ext.685 Sydney, Australia
+(41)435-005984 Ext.873 Zurich (43), Switzerland
+(358)942-599687 Ext.568 Helsinki, Finland
+(54)351-5681850 Ext.883 Cordoba, Argentina
+(972)488-47319 Ext.374 Haifa, Israel

DX Local Time (HKT/GMT+8):

DealExtreme Help and Support

Navigation

Welcome to DX Help Center

Welcome to DealExtreme

Beware of 3rd party sites

Start Here

Frequently Asked Questions (FAQ)

Returning a Merchandise?

Need to Contact Us?

Need Live Help?