DealExtreme Help and Support

 DealExtreme Gadgets

Welcome to DX Help Center

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Modified: 11/18/2008 10:49 AM by 208.77.91.41 - Categorized as: FAQ, General Support, Order Processing, Support
As a part of recent service upgrades, the Customer Service phone number has changed. It is listed at the bottom of this page.

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Christmas schedule for Airmail Service(2008)


For the coming Christmas Day, Hongkong post has announced the last dates of posting for this year’s Christmas airmail. Since the last dates of posting vary with different location, if you would prefer to get further detail, please visit at http://www.hongkongpost.com/eng/publications/news/2008/20081110a/index.htm

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DealExtreme Support and Knowledge Base


For your convenience, we have consolidated Customer Service and Knowledge Base information in this Wiki for your instant access. In this Wiki you will be able to find order and product support information contributed by both DX staffs and customers.

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Beware of 3rd party sites


DealExtreme has been made aware that there exists 3rd party sites with "agents" impersonating DealExtreme customer service staffs by using the same names and showing DealExtreme staff logos and icons. THESE ARE IMITATIONS AND ARE NOT DEALEXTREME AGENTS.

DealExtreme official sites are under the web address (domain) *.DealExtreme.com. DealExtreme does not have control and is not responsible for sites falling outside of this official website domain. Specifically, DealExtreme does NOT run any chat room (i.e. IRC).

If you have questions regarding orders and services, you should always contact us directly by using Customer Service Express or Live Chat (a blue ONLINE logo appears when agents are available). For your protection, do NOT disclose any of your personal and/or order information to 3rd party sites.

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Start Here

There are many ways for you to quickly get help and find answers:

  1. Check out the FAQ - especially useful for first time customers
  2. : - search for answers from 10 entries stored in this support knowledge base site
  3. DX Public Forums - DX staffs and many experienced and helpful fellows are frequently there
  4. DX Public Wiki - a wiki wiki knowledge base created for and maintained by DX customers
  5. Customer Service Express (Contact Support) - Contact DX staffs by using Customer Service Express for a 24~48 hour response to your questions.
  6. General Contact

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Frequently Asked Questions (FAQ)



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Returning a Merchandise?

Not satisfied with a product or shipment? Send us a Support Ticket first. Upon receiving an authorization (RMA), proceed and send you package back to us at the following address:

Our postal mailing address is:

TO: DealExtreme
Room 225-226, Block B, Focal lndustrial Centre
21 Man Lok street
Hung Hom, Kowloon
Hong Kong

For defective products, our customer care staffs may send you different return addresses that's geographically nearby to your country. Remember to follow instructions given for those cases.

If you are qualified for a credit on the return shipping postage, remember to carefully follow the RMA instructions and requirements. When in doubt, always contact us for clarifications.

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Need to Contact Us?

You may always contact us via the easy to use Customer Service Express (faster response, more secure than traditional e-mail, and responses are stored online for viewing at anytime). Please do not send duplicate inquiries as it will only slow down your responses.

We will try to give you a reply within 24 to 48 hours during weekdays. Please allow some extra time for a reply if inquiry is sent via e-mail and during busy times. Please remember to check your SPAM/JUNK folders if a reply does not get to you after a long period of time.

Note: please send all inquiries via the tickets helpdesk as it is the only official channel for contacting DealExtreme.

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Need Live Help?

You may also reach us live by calling (+86) 1353-0080-484 new!. Our office hour is between 9am to 6pm HKT/GMT+8 (lunch break between 11:45AM and 1:15PM), Monday through Saturday except public and statutory holidays.

DX Local Time (HKT/GMT+8):

Return to DealExtreme Gadgets Homepage. Contents created by DX staff members: Copyright 2007 DealExtreme. Contents created by community members are owned by their respective authors.